After selling the items to the customer, I.e., Picked, packed & shipped, we are having the provision to handle returns of items. In the Sales returns screen, all the SI’s are displayed,
Item wise returns:
you can select your SI and select the return item and click on the ‘Return selected item’ button. Enter the return quantity, restocking amount if any and submit. The restocking amount is nothing but the charges for returns, this will be added to the return amount. On click submit a pop comes up, enter the Sale Invoice number, select whether the return is by “Cash” or “Credit Note”, select account and submit. If the return is by Credit note then the VI bill amount has to be paid completely I.e., Due amount should be 0.
This is usually used if you want to return all the items in the SI. Against every SI you will find an icon on right called ‘Service-wise return’. It can be done only if the due amount is 0. I.e., payment is done. Enter details and save. It will reflect in the Credit note history screen.
Return is generated and you are redirected to the Return history screen if cash returns and Credit note history screen if returns by a Credit note.